bulk SMS services

FAQs

1. Does Transactional SMS have Sender ID?
Yes, you can have Send ID for sending Transactional SMS and it requires approval.
Sender ID should be of 6 capital alphabets representing the brand/service/ industry
Sample Sender ID
TD-ABCDEF
T- Stands for “Tata Teleservices “it’s a “Service provider”.
D-Stands for “Delhi” a “Service Circle”
“-“–Delimiter
ABCDEF- is the “sender ID” of six alphabets representing a brand or organization or service sending the Transactional SMS.

2. Can I have multiple sender ID’s for a single account?
No, you can only have a One Sender ID for a Single Account.

3. Will there be any time period for Sending SMS?
No, there is no time period for sending Transactional SMS, You can send Transactional SMS round the clock 24/7 all the 365 days.

4. Can I send SMS to DND NUMBERS?
Yes, Transactional SMS’s can be sent to DND (Do Not Disturb) Numbers. (They should be registered with you as your customers).

5. What are the requirements for using Transactional SMS?
You just need to fill an undertaking letter and submit Templates for the approval of TRAI.

6. What details should be included in undertaking letter?
Undertaking letter with company Letter Head duly signed. Category & User name under which you want to send Transactional SMS. It is required by TRAI.

7.What does the Template contain?
A Template is predefined message which has to be sent. Transactional SMS works with template based messaging. We provide upto 25 Templates.

8. Do my Templates require TRAI approval?
Yes, Template should be approved by TRAI.

9. What Happens If I send SMS without TRAI approval?
The SMS Template will not be sent if it is not approved or if it is changed after approval.